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Refunds & Returns Policy

Overview

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Our policy lasts 7 days.

For in-store or online purchases, you have 7 days to return the item for a change of mind or for faulty goods. After this time any faulty item will be replaced or repaired under 90 day warranty. Warranty covers you for non accidental damage outside of these time frames.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@allthingsapples.co.za.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@allthingsapples.co.za and send your item or visit our store at Redefined Park, 11 Inanda Road, Hillcrest, 3610, South Africa.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Redefined Park, 11 Inanda Road, Hillcrest, 3610, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Delivery

Orders will be dispatched within 2 working days from the date of purchase. A flat fee of R150 will be charged for mobile devices, R250 for computers. Orders placed on a Friday, Saturday & Sunday will be processed on Monday.

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Refined Park, 11 Inanda Road, Hillcrest, Durban, KZN.

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